Loading...
Store currently closed until 24th August - orders will be processed as soon as possible after this date.

Delivery & Returns Information

We try to keep our delivery charges as low as possible.

Many of our items have Free delivery, all products with free delivery will say within the product information page.

Free delivery for all RH12 postcodes

For everything else;

Items up to 500g in weight are - £2.99

Items from 500g to 1kg in weight are - £4.00

Items from 1kg to 2kg in weight are  - £6.95

and anything over 2kg is £8.00 unless otherwise stated

 

We aid to dispatch all orders within 2 working days, and expect for you to recieve it within 5 working days. However occasionally delivery times may be affected by factors beyond our control and therefore they cannot be guaranteed. If the item is out of stock we will email you within 24hours to let you know and to advise you of the delivery time, if the delivery time is to long for your requirements just let us know and we will refund you. .

I'm not in the UK can I still order from 4furrypaws?
Yes, we ship to most countries now. If your country isn't listed please email us for a quotation at
info@4furrypaws.co.uk

£6.95 for items under 1kg

£13.00 for items over 1kg

£26.00 for items over 4kg

If shipping is not calculated at checkout please email us for a personalised quotation. 

 

Returns & Refunds

If you are not happy with your item just let us know by email within 7 days and we will happly replace of refund your item.

The following conditions apply to refunds:

1. You must let us know you wish to return it within seven days of receiving it, at which point we will confirm the address to return to.

2. We will refund the purchase amount minus postage costs both ways. If your package was sent out with a promotional "free postage" discount applied due to value, we will deduct the actual postal cost based on weight.

3. The item has to be in new condition with tags still attached (if applicable) for you to return it and we must receive it within 20 days of your email.

4. YOU ARE RESPONSIBLE FOR THE SAFE RETURN OF ANY ITEM YOU WISH TO SEND BACK. We recommend using recorded delivery for this purpose or at the very least getting a certificate of posting! We are not responsible for any missing items which have been posted without a traceable delivery service.

Damaged Items

Royal Mail damaged items: If your item sent by Royal Mail arrives damaged, get in touch. Keep all packaging and photograph damages for claim.

Courier damaged items: If you sign for any item sent by courier and it is later found to be damaged the couriers will not honour any claim for damage unless it was clearly indicated at the time you signed for it (their terms, not ours). We strongly suggest that you unpack and check the cage while the courier is with you BEFORE signing for it. If the cage is damaged in any way, clearly write DAMAGED by your signature. Failure to do so would mean that the courier will not compensate for the damage and that we are not able to replace your cage. In the rare event of damage all packaging must be kept for inspection by the carrier. The item must be available for inspection in the state it was delivered, at the address it was delivered to. If the item is moved / repaired or if the packaging is not kept any claim will be voided. Photographs of the internal and external packaging as well as the damaged item must be supplied to start a claim. If you use an item you wish to claim for as damaged, that is viewed, as acceptance of the item under the distance selling regulations and no claim will be honoured by the courier companies.